FAQ

You can be updated on discounts and specials through our mailing list. A discount code will arrive as soon as you sign up by clicking here.

Check a listing carefully to understand if a product is pre-made or if the product is made-to-order.

Both are handmade but the pre-made is shipment-ready while the made-to-order product takes two to four weeks to be created for you.
Look for this image to determine if a product is ready for shipment immediately 

Studio Auckland handcrafts all products within two to four weeks. Oftentimes, orders process faster, but we can’t guarantee a faster processing time.

Absolutely. Please fill out this Custom Quote Request.

Yes. We use a secure server and all sensitive/payment information you supply is transmitted via Secure Socket Layer (SSL) technology, which is considered the industry standard and is among the leading software available to encrypt online transactions.

We want you to love your purchase! If for any reason it doesn’t work for you, we accept returns, no questions asked. Please contact us to work out the details. We accept returns up to 14 days from the shipment tracking delivery date. For more details, please view our Store Policies page to read about our returns and exchanges process.